Psychological Wellbeing Service

Phone 01925 581755
Making Space, 46 Allen Street, Warrington, Cheshire WA2 7JB
Services Mental health, Psychological therapies
Downloads Psychological Wellbeing Service Assessment Referral Form (pdf) Psychological Wellbeing Service Leaflet (pdf)

Our Psychological Wellbeing Service offers support for those who are struggling with mild to moderate common mental health conditions. Our support is free, is tailored to you and your needs, and is available to those living in Warrington and Wigan.

It’s normal for everyone to experience changes in mood. But, if the way you are feeling is affecting your life in a negative way, it could be that your mental health is under strain and that you need some support to feel better.

Our caring and professional Psychological Wellbeing Service team are here to help and guide you through the problems you are experiencing and to help you develop the tools, confidence and resilience needed to overcome these problems.

We can support people who are experiencing a range of mental health problems, including:

  • Mild to moderate depression
  • Generalised anxiety disorder
  • Stress
  • Low mood
  • Poor sleep
  • Problem solving
  • Obsessive compulsive disorder (OCD)
  • Controlling anger
  • Building self-esteem
  • Panic
  • Phobias
  • Mindfulness

How we can support you

The first step is getting to know you. Using a CBT approach, our Psychological Wellbeing Practioners (PWPs) will start with an initial person-centred assessment. During the assessment we will:

  • Discuss how you are feeling, the problem(s) you are experiencing and how it is impacting your life
  • Help you to identify the link between your thoughts, feelings and behaviour
  • Discuss treatment options with you and, together, we will choose the support that is right for you and your needs

This assessment will take just 45 minutes and can be completed face-to-face, over the phone or via video call. At the end of this assessment, together we will decide the right support for you.

Therapies and wrap-around support

We provide 2 evidence-based talking therapies that are both IAPT compliant and recommended by National Institute for Health and Care Excellence (NICE).

  • Computerised cognitive behavioural therapies (cCBT)
  • Guided 1:1 self-help

We also offer social prescribing, and sign posting to support groups and helplines that will help you to achieve better mental health and wellbeing.

You can find out more about these therapies and support in the information included below. Alternatively you can find out more through the information leaflet above, or by contacting the team directly.

If you are unsure whether the service is right for you, we are able to offer full mental health assessments and refer you on to other relevant organisations.

Please note: As from April 2022, we are unable to process any self/GP referrals directly for our Warrington service. Please re-direct this referral via the Single Point of Access, Talking Matters Warrington (TWM) online: Self Refer for Talking Matters Warrington or by calling 01925 401720. We are still able to take self referrals from Wigan.

If your GP does not currently offer referrals to our service, you can complete our referral form yourself, as we do accept self-referrals.

Please send your referral form to our secure email address:

CBT stands for Cognitive Behavioural Therapy (CBT). It’s a type of psychotherapy that helps you to look at how your thoughts, feelings and behaviour are all interlinked.

cCBT is taught through an evidence-based, online programme that consists of approximately 6 weekly sessions that you will work through. The supported programme will teach you different CBT techniques just as a therapist would. These techniques, if practiced, are proven to help people to reduce feelings of low mood and/or anxiety.

You will also receive weekly 1:1 support from your dedicated PWP who will guide you through the cCBT programme, tailoring the sessions according to your individual needs, jointly agreeing goals, providing motivation, feedback and reassurance.

Your 1:1s with your PWP can be face-to-face, via email, telephone or video call.

All you will need is a device that can access the internet, such as a smart phone, PC or tablet.

Does this support sound right for you? You can self-refer to the Psychological Wellbeing Service today by completing and submitting the referral form at the top of this page.

When we have negative thoughts or worries, they can affect the way we are feeling, they can make us feel down, anxious, stressed out, exhausted and more. This in turn affects our behaviour, stopping us from doing the things we enjoy, or we find that we develop behaviours that aren’t too helpful, such as not sleeping or eating more.

This can lead to us having more negative thoughts, getting ourselves stuck into a vicious cycle that is difficult to get out of. CBT teaches evidence-based tools and techniques that can break down this cycle and help you to feel better.

We understand that it can be difficult to ask for help. But if you are struggling, getting the right support at the right time is really important. We can help you to feel better and improve your mental health and wellbeing.

As we get to know you and understand what matters to you, we can help you to explore community groups and activities that can support you both emotionally and practically. This could be you wanting to try a new hobby, so we could help you secure a place at a local gardening club or creative writing class? Maybe fresh air and some exercise is part of your recovery? We can help you secure a place at a local walking group, or even photography? We can discuss this with you as we progress with your chosen treatment.

We have great local and national connections to dedicated support groups and helplines for different mental health conditions.

We can signpost you to these groups/helplines so that you can access additional support and build a peer support network.

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