Palmyra receives glowing report from CQC

Palmyra, on Great George's Road in Sefton, received ‘good’ ratings in every area measured by the CQC, the independent regulator of health and social care.

The latest report was produced after an unannounced inspection at the end of April 2019 and published on the CQC website a month later.

Inspectors praised how well residents integrated in their local area, saying 'People living at Palmyra were very much a part of the local community and accessed the community and its facilities through both socialising and activities'.

They acknowledged the role of the staff team in enabling this. The report states: 'There was (sic) enough staff to support people to engage in whatever activity they chose. This helped to promote people’s choice, independence and inclusion....Palmyra had a homely feel. People and their relatives told us they were settled and happy living at Palmyra and considered it as home"

Thirteen people, with an age range of 40s-90s, live at the residential care home.

Registered manager Margaret Parker took over the running of Palmyra, which provides long term residential care for people with enduring mental health conditions, in 2015.

"The person-centred care we provide is focused around enabling people to live as independently and richly as possible. This can mean helping people to do their own laundry, or making it possible for our residents to enjoy a visit to their favourite pub or cafe, attend a pop concert or cinema showing or welcome their friends and family into their home"

"We are over the moon with this good rating from the CQC. Each year, they raise the standards needed to be classed as a good service and we work very hard to maintain this rating."

Margaret will retire at the end of June 2019, after 34 years in social care, 29 of those with employer Making Space.

Read the report in full: click here