Syrian House paised by CQC

June 2019 · 3 min read

Syrian House, which provides support for people with mental health issues, has received a glowing Care Quality Commission (CQC) report.

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Syrian House on Sandiway Road in Ashton-on-Mersey, received ‘good’ ratings in every area measured by the CQC, the independent regulator of health and social care.

The latest report, which was produced after an unannounced inspection in April, has upgraded leadership of Syrian House from ‘requiring improvement’ to ‘good’.

The CQC rates facilities in five areas: safe, effective, caring, responsive and well-led. Ratings range from ‘inadequate’, ‘requires improvement’, ‘good’ and ‘outstanding’.

Registered manager Mark Lake took over the running of Syrian House, which provides residential care for people with a primary diagnosis of severe and enduring mental health issues, in November 2017. The report notes his supportive and approachable management. It has particular praise for the “kind and caring interactions between people living at Syrian House and the staff team.”

Mark said: “Two inspectors arrived without warning at 9am and spent most of the day at Syrian House. One examined paperwork in the office, while another, called an ‘expert by experience’, spent the day observing staff and residents in the dining room.

“The expert by experience told us that the atmosphere and environment was one of the nicest he’s witnessed, and that our residents gave the best feedback he’d ever heard. Coming from someone who’s worked in services and inspected many others, that’s a huge compliment.”

Despite the glowing report, Mark’s still keen to make further improvements at Syrian House.

“I’m mindful that there’s always more that can be done,” he said. “The praise for the interaction between the staff and residents is very well deserved – it’s obvious that everyone here genuinely cares about what they do. But there’s no end to how far you can go to help people develop personally and as a team. Focusing on details and always looking for improvements is what makes the difference between good and outstanding care.”

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